Shipping policy

<section class="pgp-shipping" style="max-width:880px;margin:0 auto;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;line-height:1.6;color:#111;">
<header style="margin:0 0 16px;">
<h1 style="margin:0 0 6px;font-size:28px;letter-spacing:.2px;">Shipping Policy</h1>
<p style="margin:0;color:#555;">Last updated: <strong>November 7, 2025</strong></p>
<p style="margin:8px 0 0;color:#333;">
Thank you for shopping with <strong>PenGame Publishing, LLC</strong>. We strive to deliver your books, merchandise, and creative products quickly and safely. This Shipping Policy outlines processing times, shipping options, and delivery expectations for all orders placed through our Shopify store.
</p>
</header>

<section id="processing" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">1) Order Processing Times</h2>
<ul style="margin:0 0 12px 18px;">
<li>All orders are processed within <strong>2–4 business days</strong> (excluding weekends and holidays) after receiving your order confirmation email.</li>
<li>You’ll receive another notification once your order has shipped, including tracking information (where applicable).</li>
<li>High-demand or limited-edition items may require additional processing time due to production or packaging requirements.</li>
</ul>
</section>

<section id="domestic" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">2) Domestic Shipping (United States)</h2>
<p style="margin:0 0 8px;">We ship nationwide from our Atlanta, GA fulfillment partners. Typical delivery times:</p>
<ul style="margin:0 0 12px 18px;">
<li><strong>Standard Shipping:</strong> 3–7 business days</li>
<li><strong>Expedited Shipping:</strong> 2–3 business days</li>
<li><strong>Priority Shipping:</strong> 1–2 business days (depending on location)</li>
</ul>
<p style="margin:0;">Shipping rates are calculated at checkout based on your address, order weight, and selected carrier.</p>
</section>

<section id="international" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">3) International Shipping</h2>
<ul style="margin:0 0 12px 18px;">
<li>We currently ship to select international destinations.</li>
<li>International shipping rates and delivery times vary by destination and carrier.</li>
<li>Customers are responsible for any customs duties, import taxes, or local delivery fees applied by their country’s regulations.</li>
</ul>
<p style="margin:0;">Estimated delivery: <strong>10–21 business days</strong> depending on customs processing and carrier timelines.</p>
</section>

<section id="tracking" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">4) Order Tracking</h2>
<p style="margin:0 0 8px;">Once your order ships, you will receive a confirmation email containing your tracking number and carrier link. Please allow 24–48 hours for tracking updates to appear.</p>
<p style="margin:0;">If you haven’t received your tracking link after 5 business days, email us at <a href="mailto:support@pengamepublishing.com">support@pengamepublishing.com</a>.</p>
</section>

<section id="delays" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">5) Shipping Delays</h2>
<p style="margin:0 0 8px;">Delays can occasionally occur due to postal service issues, weather events, or high order volume. We’ll notify you via email if a significant delay occurs.</p>
<p style="margin:0;">We are not responsible for delays caused by customs processing, incorrect addresses, or carrier-related disruptions.</p>
</section>

<section id="lost" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">6) Lost or Damaged Packages</h2>
<ul style="margin:0 0 12px 18px;">
<li>We are not liable for packages lost or damaged in transit by carriers. However, we will help you file a claim with the shipping provider.</li>
<li>If your order arrives damaged, please contact <a href="mailto:support@pengamepublishing.com">support@pengamepublishing.com</a> within <strong>7 days</strong> of delivery with photos of the item and packaging.</li>
</ul>
</section>

<section id="restrictions" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">7) Shipping Restrictions</h2>
<ul style="margin:0 0 12px 18px;">
<li>We do not ship to P.O. Boxes or APO/FPO addresses for certain products (especially AR/VR hardware).</li>
<li>Digital products are delivered electronically via download or email and are not subject to physical shipping.</li>
</ul>
</section>

<section id="splitorders" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">8) Split Shipments</h2>
<p style="margin:0;">If your order includes both books and merchandise or AR/VR hardware, items may ship separately based on availability or fulfillment locations. You’ll receive tracking details for each package.</p>
</section>

<section id="address" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">9) Address Accuracy</h2>
<p style="margin:0;">Ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly entered addresses. Address changes can only be made before an order ships by contacting <a href="mailto:support@pengamepublishing.com">support@pengamepublishing.com</a>.</p>
</section>

<section id="returns" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">10) Returns & Exchanges</h2>
<p style="margin:0;">Returns and exchanges are handled under our <a href="/policies/refund-policy">Refund Policy</a>. Shipping fees are non-refundable except in cases of error or defective merchandise.</p>
</section>

<section id="contact" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">11) Contact Information</h2>
<p style="margin:0;">
For any shipping questions or special delivery requests, please contact:<br>
📧 <a href="mailto:support@pengamepublishing.com">support@pengamepublishing.com</a><br>
🌐 <a href="https://www.PenGamePublishing.com" target="_blank" rel="noopener">www.PenGamePublishing.com</a><br>
📍 Atlanta, Georgia, USA
</p>
</section>
</section>