Terms of service

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<h1 style="margin:0 0 6px;font-size:28px;letter-spacing:.2px;">Terms of Service</h1>
<p style="margin:0;color:#555;">Last updated: <strong>November 7, 2025</strong></p>
<p style="margin:8px 0 0;color:#333;">
Welcome to <strong>PenGame Publishing, LLC</strong>. By accessing or using our Shopify store and services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the site.
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<section id="overview" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">1) Overview</h2>
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This website is operated by <strong>PenGame Publishing, LLC</strong> (“PenGame,” “we,” “us,” “our”). These Terms apply to all site users, including browsers, customers, merchants, and content contributors. Additional terms and policies referenced here or available by hyperlink are incorporated by reference.
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<section id="onlinestore" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">2) Online Store Terms</h2>
<ul style="margin:0 0 12px 18px;">
<li>You must be the age of majority in your state/province, or have consent of a parent/guardian, to use this site.</li>
<li>You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.</li>
<li>You must not transmit worms, viruses, malicious code, or otherwise compromise the Service.</li>
</ul>
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<section id="general" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">3) General Conditions</h2>
<p style="margin:0 0 8px;">We reserve the right to refuse service to anyone for any reason at any time.</p>
<p style="margin:0 0 8px;">Content (excluding payment data) may be transferred unencrypted across networks and adapted to technical requirements. Payment data is always encrypted during transfer.</p>
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<section id="accuracy" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">4) Accuracy, Completeness & Timeliness of Information</h2>
<p style="margin:0;">We are not responsible if information on this site is not accurate, complete, or current. Historical information is provided for reference only. We may modify site content at any time without obligation to update users.</p>
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<section id="modifications" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">5) Modifications to the Service & Prices</h2>
<p style="margin:0;">Prices and availability are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without liability.</p>
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<section id="products" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">6) Products & Services</h2>
<p style="margin:0 0 8px;">We sell physical books and merchandise as well as digital products (eBooks, downloads, AR/VR content) and related publishing services. We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit quantities.</p>
<p style="margin:0;">We do not warrant that product descriptions, images, colors, or other content are error-free; minor variations may occur.</p>
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<section id="billing" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">7) Orders, Billing & Account Information</h2>
<ul style="margin:0 0 12px 18px;">
<li>We may refuse, limit, or cancel any order at our sole discretion (including per person/household/account limits).</li>
<li>You agree to provide current, complete, and accurate account and payment information and promptly update details as needed.</li>
</ul>
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<section id="license" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">8) Digital Content License</h2>
<p style="margin:0 0 8px;">Purchases of digital items grant a limited, non-exclusive, non-transferable license for personal, non-commercial use.</p>
<ul style="margin:0 0 12px 18px;">
<li>No redistribution, resale, sublicensing, public posting, or sharing on file repositories.</li>
<li>No modification or creation of derivative works without prior written permission.</li>
<li>We may revoke access for suspected abuse or infringement.</li>
</ul>
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<section id="refunds" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">9) Returns & Refunds</h2>
<p style="margin:0;">Your purchases are governed by our <a href="/policies/refund-policy">Refund Policy</a>. Physical items may be return-eligible subject to conditions; all digital sales are final.</p>
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<section id="tools" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">10) Optional Tools & Integrations</h2>
<p style="margin:0;">We may provide access to third-party tools and integrations (e.g., AR viewers, StoryScape XR). These are provided “as is” and “as available” without warranties. Use is at your own risk.</p>
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<section id="thirdparty" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">11) Third-Party Links</h2>
<p style="margin:0;">Third-party links may direct you to websites not affiliated with us. We are not responsible for their content or practices. Review third-party policies before engaging in transactions.</p>
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<section id="ugc" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">12) User Content, Feedback & Submissions</h2>
<p style="margin:0 0 8px;">By submitting comments, ideas, or materials (“Submissions”), you grant us a worldwide, royalty-free license to edit, reproduce, publish, distribute, translate, and otherwise use them in any medium. We have no obligation to maintain Submissions in confidence or to compensate you.</p>
<p style="margin:0;">Do not submit unlawful, harmful, defamatory, obscene, or infringing content. You are solely responsible for your Submissions.</p>
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<section id="privacy" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">13) Privacy</h2>
<p style="margin:0;">Your use of the site is also governed by our <a href="/policies/privacy-policy">Privacy Policy</a>.</p>
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<section id="errorsomissions" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">14) Errors, Inaccuracies & Omissions</h2>
<p style="margin:0;">Occasionally there may be information containing typographical errors or inaccuracies. We reserve the right to correct errors, change or update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).</p>
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<section id="prohibiteduses" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">15) Prohibited Uses</h2>
<p style="margin:0 0 8px;">In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:</p>
<ul style="margin:0 0 12px 18px;">
<li>for unlawful purposes or to solicit unlawful acts;</li>
<li>to violate regulations, rules, laws, or local ordinances;</li>
<li>to infringe or violate intellectual property rights;</li>
<li>to harass, abuse, insult, harm, defame, intimidate, or discriminate;</li>
<li>to upload or transmit viruses or malicious code;</li>
<li>to collect or track personal information of others;</li>
<li>to spam, phish, pharm, pretext, spider, crawl, or scrape;</li>
<li>to interfere with or circumvent security features of the Service or related websites.</li>
</ul>
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<section id="disclaimer" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">16) Disclaimers</h2>
<p style="margin:0 0 8px;">The Service and all products and content are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.</p>
<p style="margin:0;">We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.</p>
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<section id="limitation" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">17) Limitation of Liability</h2>
<p style="margin:0;">In no case shall PenGame Publishing, LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.</p>
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<section id="indemnification" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">18) Indemnification</h2>
<p style="margin:0;">You agree to indemnify, defend, and hold harmless PenGame Publishing, LLC and its affiliates from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of these Terms or your violation of any law or third-party rights.</p>
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<section id="severability" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">19) Severability</h2>
<p style="margin:0;">If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of any remaining provisions.</p>
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<section id="termination" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">20) Termination</h2>
<p style="margin:0;">These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us that you no longer wish to use our Services. If in our sole judgment you fail to comply, we may terminate access without notice and you will remain liable for amounts due up to the date of termination.</p>
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<section id="entireagreement" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">21) Entire Agreement</h2>
<p style="margin:0;">Our failure to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies posted on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements.</p>
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<section id="governinglaw" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">22) Governing Law & Venue</h2>
<p style="margin:0;">These Terms and any disputes shall be governed by the laws of the State of Georgia, without regard to conflict of law principles. Exclusive venue and jurisdiction shall lie in the state or federal courts located in <strong>Fulton County, Georgia</strong>.</p>
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<section id="changes" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">23) Changes to Terms</h2>
<p style="margin:0;">You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to the website. Your continued use constitutes acceptance of changes.</p>
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<section id="contact" style="margin:28px 0 0;">
<h2 style="margin:0 0 8px;font-size:22px;">24) Contact Information</h2>
<p style="margin:0;">
Questions about these Terms?<br>
📧 <a href="mailto:legal@pengamepublishing.com">legal@pengamepublishing.com</a><br>
🌐 <a href="https://www.PenGamePublishing.com" target="_blank" rel="noopener">www.PenGamePublishing.com</a>
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